Terms of Use and General Terms of Sale
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Cubik.One Ltd. — website cubik.one
Effective from: 23 September 2026.
These Terms of Use and General Terms of Sale (the “Terms”) govern (a) the use of the website cubik.one and its language versions and subdomains (the “Site”) and (b) the sale of our modular cube systems, panels, clips, ready-made sets and related products (the “Products”) to business customers. By using the Site or sending us a request through it, you accept these Terms. If you do not accept them, please do not use the Site.
1. Who we are
Cubik.One Ltd. (КЮБИК.УАН ЕООД), a single-member limited liability company registered in the Commercial Register of the Republic of Bulgaria under company number (EIK) 207751560, VAT number BG207751560. Registered office, address of management and production: Zavodska St. 1, room 14, 4230 Asenovgrad, Bulgaria. Represented by: Igor Vikhrov, managing director. Telephone: +359 89 564 3332. E-mail: [email protected].
In these Terms “we”, “us”, “our” and “the Seller” mean Cubik.One Ltd.; “you”, “your” and “the Customer” mean the business customer described in Section 2.
2. Business customers only
2.1. Our offers on the Site and by e-mail are addressed exclusively to legal entities, sole traders and other persons acting for purposes relating to their trade, business, craft or profession (together, “business customers”). We do not sell to consumers, that is, to natural persons acting for purposes outside their trade, business, craft or profession.
2.2. By sending a request you confirm that you act on behalf of a business customer and that you are authorised to do so. We may ask for the company’s registration number (for Bulgarian companies, the EIK) or VAT identification number before issuing an Offer and may decline a request from a person who does not act as a business customer.
2.3. Because our contracts are concluded with business customers only, consumer protection rules — including the right of withdrawal from distance contracts, the statutory consumer guarantee and consumer dispute-resolution procedures — do not apply to them. Should mandatory law nevertheless classify a particular Customer as a consumer, the rights that such Customer cannot waive by law remain unaffected.
2.4. Sections 3, 14, 15, 16, 17 and 22 to 25 apply to every visitor of the Site, including a natural person who registers an account in the 3D builder. A visitor who is a consumer keeps the rights granted by mandatory consumer law.
3. The Site is not an online shop
3.1. The Site presents our Products, prices and technical information and lets you compose a request list, including in the 3D builder. No payment is taken on the Site, and adding Products to the request list or sending the request form does not place an order and does not conclude a contract.
3.2. A contract of sale is concluded only in the manner described in Section 5: on the basis of a written commercial offer that we send to you and that you accept in writing.
3.3. We take care that descriptions, images, specifications and prices on the Site are accurate. Errors may nevertheless occur; we correct them when we notice them and are not bound by an obviously erroneous price or description on the Site or in an Offer, order confirmation or invoice — obvious clerical or calculation errors are corrected by notice to you. Colours and surface finish may differ slightly from screen images and between production batches; such variation is normal for polymer products and is not a defect. We may change the range and specifications of Products before a contract is concluded; after that, only changes that do not impair the agreed form, fit, function or appearance of the Products or that are required by law.
4. Prices and VAT
4.1. All prices on the Site are in euro (EUR), exclusive of value added tax (VAT) and exclusive of delivery, on the basis EXW Asenovgrad, Bulgaria (Incoterms 2020). VAT, where due, is payable in addition to the price.
4.2. Prices on the Site are list prices per single unit (“unit list prices”). The price in our Offer depends on quantity, colour and packaging multiples, as set out in our current price list and in Section 6. Delivery, if you ask us to arrange it, is quoted separately.
4.3. VAT is charged according to the regime applicable to the supply: (a) supplies within Bulgaria — Bulgarian VAT at the standard rate (currently 20 %); (b) supplies to a Customer in another EU Member State that has a valid VAT identification number, where the Products are transported from Bulgaria to another Member State — 0 % (intra-Community supply; the tax on the intra-Community acquisition is accounted for by the Customer in the Member State of arrival); we verify the number in the VIES system before invoicing; (c) supplies of Products exported outside the EU — 0 %, provided that the export customs declaration names Cubik.One Ltd. as exporter and the exit of the Products from the EU is confirmed by customs. For exports we, or a customs agent appointed by us at your cost, lodge the export declaration, and you provide all information required for it. If a Customer cannot provide a valid VAT identification number, or the conditions for the 0 % rate are not met, VAT is charged as required by the applicable rules.
4.4. Where the 0 % rate applies and you collect the Products yourself or through a carrier engaged by you, you must provide us, no later than 10 days after collection, with a written confirmation of receipt stating the date and place of arrival in the other Member State, the type and quantity of the Products, the type, make and registration number of the vehicle and the name of the person who received them, together with the signed CMR consignment note, and any statement required under Article 45a of Council Implementing Regulation (EU) No 282/2011.
4.5. If the 0 % rate cannot be applied, or is later denied because the evidence was not provided, your VAT identification number was invalid or the Products did not leave Bulgaria, you must pay us, in addition to the price, the Bulgarian VAT and any interest and penalties imposed on us, within 7 days of our invoice. We refund such amounts to the extent that we can lawfully correct the VAT afterwards.
5. Requests, offers and conclusion of the contract
5.1. You send us a request through the form on the Site, by e-mail or by telephone. A request is an invitation to us to make an offer; it does not bind either party.
5.2. We reply with a written commercial offer (the “Offer”) by e-mail. The Offer states the Products, quantities, unit prices, total price, VAT treatment, delivery basis, lead time, payment terms and period of validity and, if you have asked us to arrange transport, the delivery cost. Every Offer expressly refers to these Terms and contains a direct link to them. Unless the Offer says otherwise, it is valid for 30 days from its date.
5.3. The contract is concluded when, within the Offer’s period of validity, you accept it in writing (an e-mail is sufficient) or pay the proforma invoice issued on its basis, whichever comes first. By accepting the Offer you confirm in writing that you have received and accept these Terms. We confirm the contract by an order confirmation. An acceptance that changes the Offer is treated as a new request and binds us only if we confirm it in writing.
5.4. The contract consists of any framework or individual written agreement signed by both parties, the Offer, your acceptance, our order confirmation, any written specifications and drawings approved by you, these Terms and the Warranty terms referred to in Section 10. In the event of conflict, the following order of precedence applies: (1) a written agreement signed by both parties; (2) the Offer and order confirmation; (3) these Terms; (4) the Warranty terms. Any general terms of the Customer do not apply, even if we do not expressly object to them.
5.5. Contract documents are in English or Bulgarian, as agreed with you. We keep the Offer, your acceptance and the order confirmation; you can request a copy at any time. Before sending the request form you can review and correct its contents; these Terms are available on the Site in a form that can be saved and printed.
6. Packaging and quantities
6.1. Products are stored and shipped in closed factory boxes, each containing one panel type in one colour. Box sizes for each Product are stated on the Site and in the price list.
6.2. Volume prices apply to orders that are made up of whole boxes. For a quantity that is not a multiple of the boxes, we show you two calculations side by side: the exact quantity requested at the unit list price, and the quantity rounded up to whole boxes at the volume price. The choice is yours.
6.3. Ready-made sets and other Products with their own article number are supplied as single units at the price list price and are not subject to the box rule.
7. Custom and configured Products
7.1. Some Products are manufactured or configured to your specifications: colours, module combinations, dimensions, branding, exhibition layouts. For such Products production starts after your written approval of the specifications and drawings and, unless the Offer says otherwise, after receipt of the advance payment.
7.2. You are responsible for the accuracy and completeness of the specifications, measurements and approvals you provide. Changes requested after approval may change the price and lead time and require a new Offer.
7.3. Once production of custom or configured Products has started, you may withdraw from the contract only by written notice and against payment of the costs we have incurred, the value of the work performed and materials procured, and the profit we would have earned under the contract. Custom Products already manufactured are made available to you and paid for in full.
8. Payment
8.1. Unless the Offer says otherwise, payment is made in full in advance, by bank transfer to the account stated on our proforma invoice, and the Products are released for shipment or collection after the payment has been credited to our account. Payments must be made so that the full invoiced amount is credited to our account; the charges of your bank and of any intermediary bank are borne by you.
8.2. Where the Offer grants a payment term, invoices are payable within that term without deduction or set-off. You may set off only claims that are undisputed or established by a final court decision.
8.3. If a payment is late, we may charge statutory default interest under Bulgarian law from the first day of delay and the fixed compensation for recovery costs provided by Article 309a of the Bulgarian Commerce Act, without prejudice to our right to recover further damages. We may also suspend deliveries under any contract with you until payment is received.
8.4. The Products remain our property until the price has been paid in full. Until then you may not pledge them or transfer them as security, you must inform us immediately if third parties claim rights in them, and you will cooperate in any formality required under the law of the place where the Products are located to make our retention of title effective.
8.5. We issue invoices electronically, and you agree to receive them in that form. The invoice states the VAT treatment applied under Section 4.
8.6. If an advance payment is not credited to our account within 14 days after the conclusion of the contract, or the Products are not collected within 30 days after our notification of readiness, we may terminate the contract by written notice without granting a further period, resell standard Products and claim the costs incurred, and, for custom or configured Products, claim the full price.
9. Delivery and risk
9.1. Delivery is EXW Asenovgrad, Bulgaria (Incoterms 2020): the Products are made available for collection at our premises, and you bear the cost and risk of loading and transport. Where we load the Products onto the collecting vehicle, or arrange transport at your request, or lodge the export declaration under Section 4.3(c), delivery is FCA Zavodska St. 1, Asenovgrad, Bulgaria (Incoterms 2020) and risk of loss or damage passes to you when the Products are loaded onto the vehicle or handed over to the carrier.
9.2. If you ask us to arrange transport, we engage the carrier in our own name and at your cost, with the delivery cost stated in the Offer. Transit insurance is arranged only if requested in writing.
9.3. Lead times stated in the Offer are counted from the later of the conclusion of the contract, the approval of specifications (for custom Products) and the receipt of the advance payment. Lead times are indicative unless the Offer expressly states a binding date. We are not liable for delays caused by circumstances outside our reasonable control, but we will inform you without delay if a delay becomes apparent.
9.4. We may make partial deliveries where this is reasonable for you; each partial delivery may be invoiced separately.
9.5. You must provide the information and documents necessary for shipment and, for exports, for customs clearance. If collection or dispatch is delayed for reasons on your side, we may store the Products at your cost and risk after 14 days from notification of readiness, at the storage charge stated in that notification.
10. Inspection, non-conformity and warranty
10.1. You must inspect the Products on receipt. Visible transport damage or shortages must be recorded on the carrier’s delivery document at the time of receipt and notified to us in writing, with photographs, within 7 days of receipt. Other visible defects must be notified within the same period. Hidden defects must be notified in writing without undue delay after discovery, and in any event within the warranty period. Products that are not notified in time are deemed accepted, save for hidden defects notified in time.
10.2. We warrant that the Products conform to the agreed specifications at the time the risk passes and that, under normal use in accordance with our assembly and safety instructions, they are free from defects in materials and workmanship for 24 months from the date on which the Products are made available for collection or, where we arrange transport, handed over to the carrier (the “Warranty Period”). The detailed conditions and exclusions of the warranty are set out in our Warranty terms published on the Site; they form part of these Terms and, in the event of conflict, these Terms prevail.
10.3. If a Product does not conform or is defective, we will, at our option, repair it, replace the defective part with a new original part or an equivalent part, or credit the price of the defective part. Replacement parts may differ slightly in colour or finish because of production batches. Other remedies are excluded, save where the repair or replacement fails or is impossible, in which case you may reduce the price or, for the non-conforming part of the delivery, terminate the contract.
10.4. The warranty does not cover damage caused by incorrect assembly or installation, use contrary to our instructions or load limits, use of non-original parts, modifications, misuse, accidents, external events, exposure beyond reasonable conditions, normal wear, or transit or storage after the risk has passed to you. Colour and finish variation between batches is not a defect.
10.5. To make a claim, write to [email protected] with the invoice number, photographs and a description of the defect. We may ask you to return the defective part for inspection. If the claim is justified, we bear the reasonable cost of the replacement part and its standard shipment to the country to which the Products were originally dispatched, as shown in the transport documents.
10.6. Claims in respect of defects notified within the Warranty Period are time-barred six months after the notification and in any event six months after the end of the Warranty Period; to that extent the parties extend the limitation period under Article 197 of the Bulgarian Obligations and Contracts Act.
11. Returns
11.1. Contracts with business customers do not carry a right of withdrawal. Products that conform to the contract are not taken back, except by our written agreement.
11.2. Where we agree to take back standard Products, they must be unused, in unopened original boxes and returned within 14 days of our agreement; we may credit the price less a restocking charge stated in our agreement, and the return transport is at your cost and risk. Custom and configured Products are not taken back.
11.3. Our Products are made of polypropylene and can be reused and recycled. At the end of their use we accept our Products back for reuse or recycling; the conditions, including transport, are agreed case by case.
12. Assembly, use and safety
12.1. Unless expressly included in the Offer, installation and assembly services are not part of the sale. If you engage installers, you are responsible for their selection and supervision.
12.2. Follow our assembly and safety instructions, use only original clips and parts, do not exceed the stated load limits, and secure or anchor outdoor structures as instructed. The Products are not toys and are not intended for children under 14; the Customer is responsible for the safe use of structures made from the Products by its staff, visitors and the public.
12.3. We are not responsible for damage caused by incorrect assembly, misuse, unauthorised modification or failure to follow the instructions.
13. Rental of exhibition stands
The Site contains information about the rental of exhibition stands. Rental is not covered by these Terms; it is governed by a separate written rental agreement concluded on the basis of an individual offer. A rental request sent through the Site is an invitation to make an offer, as in Section 5.1.
14. Intellectual property and Customer content
14.1. All content on the Site — texts, photographs, drawings, 3D models, software, the “Cubik” and “Cubik.One” names and logos — belongs to us or our licensors and is protected by copyright, trade mark and other intellectual property laws. You may use the content only to review and request our Products and may not copy, modify, distribute or publish it without our prior written consent.
14.2. The purchase of Products does not transfer any intellectual property rights. You may not reproduce the Products or their parts or use our trade marks in your own marketing without our written consent; you may state that a structure is built from Cubik.One Products.
14.3. If you send us photographs, drawings, projects created in the 3D builder or other materials, you confirm that you have the right to do so and grant us a non-exclusive, royalty-free, worldwide licence to use them for the performance of the contract. We publish photographs of your projects in our gallery or marketing only with your prior consent, which you may withdraw for future use at any time.
15. Use of the Site and accounts
15.1. You may register an account to save projects from the 3D builder. You are responsible for keeping your access details confidential and for all activity under your account, and you must inform us of any unauthorised use.
15.2. You will not use the Site for unlawful purposes, infringe the rights of third parties, upload malicious code, send unsolicited messages, scrape the Site automatically or interfere with its security or operation. We may suspend or close an account and refuse requests if these Terms or the law are breached.
15.3. We may change, suspend or discontinue the Site or any of its functions at any time. We do not guarantee that the Site is available without interruption or free of errors.
16. Third-party services
The Site may contain links to third-party websites and may use third-party tools (analytics, chat, embedded forms, maps and video). We are not responsible for their content or practices; their own terms and policies apply. Details of the tools we use and of the cookies they set are given in our Privacy Policy and cookie settings.
17. Personal data
We process the personal data of the Customer’s contact persons — name, business e-mail, telephone, position — for the purposes of answering requests, preparing Offers, performing contracts and, within the limits of the law, for direct marketing to business customers, from which you may opt out at any time. Details, including the legal bases, retention periods, recipients and your rights, are given in our Privacy Policy at cubik.one/privacy-policy.
18. Liability
18.1. To the extent permitted by law, the Site and its content are provided “as is”. Your rights in respect of non-conformity and defects of the Products are set out exhaustively in Section 10 and the Warranty terms; further statutory rights, in particular under Articles 193 to 197 of the Bulgarian Obligations and Contracts Act, are excluded to the extent permitted by law, save where we have knowingly concealed a defect.
18.2. Our total liability arising out of or in connection with a contract, whether in contract, tort or otherwise, is limited to the net price paid to us for the Products under the Offer concerned. We are not liable for loss of profit, loss of business or contracts, business interruption, loss of data, costs of dismantling or reinstallation performed by third parties, or any indirect or consequential loss.
18.3. Nothing in these Terms excludes or limits our liability for intent or gross negligence, for death or personal injury caused by our fault, or for any other liability that cannot be excluded or limited under the applicable law.
19. Force majeure
Neither party is liable for a failure or delay in performance caused by circumstances beyond its reasonable control that it could not reasonably have foreseen or avoided — including natural events, fire, epidemics, war, strikes, failures of suppliers or carriers, shortages of raw materials or energy, and acts of public authorities. The affected party must inform the other in writing without delay of the event and its expected duration. Obligations are suspended for the duration of the event. Force majeure does not release a party from paying money that has fallen due, and a party already in delay when the event occurred may not rely on it. If the event lasts longer than 60 days, either party may terminate the affected contract by written notice, without liability, for the part not yet performed; advance payments for Products not delivered are refunded, except that we may retain the value of work performed and materials procured for custom or configured Products, which are then made available to you.
20. Export control and sanctions
You confirm that neither you nor your beneficial owners are subject to EU or UN sanctions or to other sanctions applicable to us, and you undertake not to export, re-export or use the Products contrary to applicable export control and sanctions laws. You shall not sell, export or re-export the Products, directly or indirectly, to the Russian Federation or Belarus or for use there; a breach of this obligation is a material breach entitling us to terminate the contract and claim damages. We may refuse or suspend a delivery where its performance would breach such laws.
21. Confidentiality
Prices, discounts and other commercial conditions stated in our Offers, and technical documents we provide, are confidential and may not be disclosed to third parties, except to the Customer’s advisers bound by confidentiality, or where disclosure is required by law.
22. Changes to these Terms
We may amend these Terms. The amended text is published on the Site with its effective date. A contract is governed by the text of the Terms in force on the date of the Offer on which it is based.
23. Governing law and jurisdiction
23.1. These Terms and every contract concluded on their basis, including non-contractual obligations connected with them, are governed by the law of the Republic of Bulgaria. The United Nations Convention on Contracts for the International Sale of Goods (Vienna, 1980) does not apply.
23.2. The parties will try to resolve any dispute by negotiation within 30 days of one party’s written notice. Failing that, the courts of the Republic of Bulgaria that are competent for our registered seat have exclusive jurisdiction. We may nevertheless bring a claim for payment before the courts competent for the Customer’s seat. Nothing in this Section prevents either party from seeking interim or protective measures, or from applying for an order for payment (including a European order for payment), at any time.
24. Language
These Terms are published in English and in translations into other languages. The English version is the binding version; in the event of any discrepancy or difference of interpretation between the English version and a translation, the English version prevails.
25. General provisions
25.1. Notices under a contract are given in writing by e-mail to the addresses stated in the Offer and acceptance; e-mail satisfies any requirement for written form under these Terms. You must keep your contact details up to date.
25.2. We may use subcontractors and may assign our rights under a contract. You may not assign a contract or your rights under it without our written consent.
25.3. If a provision of these Terms is invalid or unenforceable, the remaining provisions remain in force, and the invalid provision is replaced by a valid one that comes closest to its purpose. A failure to enforce a right is not a waiver of it.
25.4. These Terms, together with the documents listed in Section 5.4, constitute the entire agreement between the parties on their subject matter and supersede earlier understandings, except any framework or other written agreement signed by both parties, which remains in force and prevails under Section 5.4. The Privacy Policy is provided for information and does not form part of the contract.
26. Contact
Cubik.One Ltd. Zavodska St. 1, room 14, 4230 Asenovgrad, Bulgaria +359 89 564 3332 · [email protected]